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Return & Exchange Policy

FOR INDIA

At ARZURAI, we strive to provide our customers with the best possible shopping experience. We understand that sometimes you may need to exchange or return an item, and we want to make this process as easy and convenient as possible. 

  1. Exchange Policy:
  • We offer size exchange policy within 7 days of the date of delivery.
  • The product(s) must be in their original condition, unused and unwashed, with all tags and labels intact.
  • The customer must ship the product(s) back to us. 
  • The exchange will happen only once.
  • The exchange must be sent to us within 7 days from the date you received the parcel.
  • Incase your size isn’t available, then you will be offered a store credit with a validity of 1 year.
  1. Return Policy:
  • There is no return or refund after making a purchase
  • If the product is defective then entire value will be refunded to the purchaser provided that the defect was intimated by the purchaser within 24hours of delivery. The customer will have to accept the final decision made by ARZURAI
  • The refund may take up to 12 working days to reflect in your account


If you have any questions or concerns about our Exchange and Refund Policy, please do not hesitate to contact us via email at customercare@arzurai.com or Whatsapp our customer care at +91 98919123821 from Monday to Saturday, between 10:30 AM to 6:30 PM (IST).